CJB ACADEMY OF SWIMMING

TERMS AND CONDITIONS -  REVIEWED OCTOBER 2019

1 Acceptance of terms and conditions

• By booking, or by attendance at a swimming lesson with us, you accept these terms and conditions and they will form a contract between us.

• You will ensure that any children that you bring to the swimming pool will follow the rules set out in these terms and conditions.

• Should a customer fail to adhere to these terms and conditions, then the customer may be requested to cease lessons with CJBAS .

• We reserve the right to make changes to these terms and conditions at any time. You will be notified of changes by email.

2 Booking

• Swimmers will be entitled to one Trial/assessment lesson at the cost of £10, which can de deducted from fees if place is taken up.

• To book lessons with CJBAS you must complete an online booking form and a direct debit mandate. These will be sent via a booking email from CJBAS. A swimming place is not reserved until payment/ part payment is made.

• CJBAS run lessons via three terms per year - and each payment will be made into 2 blocks. You will be notified of the exact dates by email.  Dates are subject to change at the discretion of CJBAS.

3 Payment

• All lessons must be paid for using our online direct debit system, GoCardless, cash is also accepted in some circumstances.

• Lessons are paid for in advance.

• Any payments more than 14 days overdue may result in your place no longer being held.

• The fee for your lesson(s) will be confirmed at the point of booking.

4 Pool closures and cancellation

• In the event of a pool closure or lesson cancellation, you will be contacted via email and/or text message as soon as possible. Please note that we can only make contact if the correct contact details are given on the booking form.

• CJBAS will issue a credit on your account for any lessons cancelled by us.

5 Cancelling your lessons

• Should you wish to cancel your swimming lessons we require 2 weeks’ notice of cancellation, and you are committed to whole term once booked.

• All cancellations should be made by email to admin@cjbswimming.com

6 Illness and medical conditions

• If your child is feeling unwell, we recommend that you do not bring them to their swimming lesson.

• Children with a contagious illness should not attend swimming for a period of 48 hours after the symptoms have passed.

• Should your child appear to be ill during a lesson, we reserve the right to cancel their lesson.

• CJBAS are unable to offer refunds for lessons missed due to illness or any other reason.

• You must inform us of any medical conditions by emailing us. Any new conditions that may affect your child when swimming, should be made known to CJBAS as soon as possible.

7 Teaching policies, procedures and parental responsibilities

• All CJBAS lessons are taught by teachers with suitable qualifications. All teachers have undergone DBS checks, safeguarding courses and lifeguarding qualifications.

• In the event that a teacher is unable to attend a lesson, we will endeavour to find a cover teacher.

• In the event that a teacher is unable to teach at extremely short notice, we reserve the right to join classes if appropriate in order to avoid some swimmers missing a lesson. Classes would not be joined if this results in the class size being exceeded as per the Swimming Teachers Association guidelines.

• Swimming teachers are only responsible for pupils during their swimming lesson and parents/carers are responsible at all other times. The swimming lesson begins when the swimming teacher accepts charge of pupils and ends when the lesson time finishes.

• Parents/carers must remain on the premises while the pupil is in their lesson.  
•       Parents/carers must not distract a swimming teacher during lesson time. Parents can speak with teachers briefly at the end of each lesson.  Longer discussions can be requested by emailing admin@cjbswimming.com and the messages will be passed on.

8 General pool rules/dress code

• It is advised that swimmers must shower, use the toilet, and blow their nose before the lesson begins.

• Shoes must not be worn on poolside by swimmers or parents/carers.

• Swimmers must wear a suitable swimming cap.

• Children may wear swimming goggles. Teachers may sometimes request goggles to be removed during lifesaving activities.

• Swimmers and parents/carers should not enter poolside until 2 minutes before the start of their lesson time.

• All children over the age of 8yrs old met use age appropriate changing room.

• Swimmers must leave the pool as soon as the teacher has ended the lesson.

• Under no circumstance should anyone run on poolside or mobile phones be used in case of videoing.

• Safety of our swimmers is paramount, anyone unknown to CJBAS who cannot reasonable identify themselves and giving cause for concern in relation to safety, will be asked to leave the premises.

9 Pupil progression and badges

• All swimmers are taught and assessed in line with the Swimming Teachers Association Award System and Amateur Swimming Association.

• Swimming teachers will continually assess pupil progress. We will have three assessment windows in the year, towards the end of each term.

• All badges issued during the assessment window are charged at £4 per badge/certificate.

• Progression of swimmers will be at the discretion of the teacher.

• When a swimmer completes all of the badges in a class, CJBAS will contact parents/carers to discuss your child moving up a class. This can happen at any time during the year and not just during assessment windows.

• Due to the continuous progressive nature of our lessons, a space may not be immediately available when your child needs to move up. In this instance they will be given the next available space in a suitable class.

10 Missed lessons

• CJBAS would appreciate it if you could notify us if your child is going to be absent for a period of time.

• We are unable to offer a refund for a lesson that is missed for any reason.

• We are only able to offer replacement lessons if our maximum class size isn't being exceeded.

11 Grievances

• Any grievances with CJBAS or any if it’s staff should be made in writing as soon as possible to admin@cjbswimming.com